POS FAQ

What is POS Service Group?

  • POS Service Group is an independent service company for the provision of on-site services. POS is predominately active in the furniture and insurance sectors. We appraise, repair, and take digital room measurements on behalf of furniture retailers/manufacturers and insurance companies. Moreover, we offer repair and cleaning services for private customers.

How can I best prepare for the visit of a POS service technician?

  • We request that you locate the proof of purchase of the relevant piece of furniture.
  • In addition, we ask that you find the date of the complaint beforehand.
  • You can also check your data (e.g. addressee, address, telephone number) in advance and correct it where necessary. For this purpose, we suggest you use our online portal

Do I have to be present during the visit?

  • For the most part, our service technician can carry out the planned activity alone. We would ask you to be present on site during the processing in order to answer any possible questions.

Can I postpone the proposed date?

  • It is possible to postpone the date we propose. We request that you do this as early as possible. For this purpose, we suggest you use our online portal
  • If the online scheduling function does not work for you, you can also reach us by phone by dialing 02638 921-701

Can I also specify an exact desired time and date?

  • As our service technicians visit multiple customers per day, we can unfortunately only specify a time frame of approx. 3-4 hours. We try to keep this time frame as narrow as possible 

Can the employee can me briefly before the visit? 

  • Our service technician can gladly inform you by phone of his visit 30 or 60 minutes in advance.

Does POS also accept orders from private persons?

  • If the warranty for your piece of furniture has expired, you can gladly commission us on a private basis. We are happy to prepare a free offer. For this purpose, you can also gladly send us photos using the online form.
  • If still within the warranty period, please consult your furniture retailer. 

An upholstery repair is scheduled for my home. How can I best prepare for the visit?

  • We request that you locate the proof of purchase of the relevant piece of furniture.
  • In addition, we ask that you find the date of the complaint beforehand.

A kitchen measurement is scheduled for my home. How can I best prepare for the visit?

  • If an old kitchen is still installed, we would ask you to make the relevant connections in the kitchen accessible (water/gas/electricity) and to clear the countertop.
  • If there is no kitchen installed, we request that you remove any larger objects lying around (e.g. tool or construction materials) from the room.

An appraisal of insured damage is scheduled for my home. How can I best prepare for the visit?

  • We request that you locate the proof of purchase / date of purchase of the damaged items.
Contact with POS
Hotline:
+49 2638 921 780
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Private
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