Frequently asked questions

We are an independent service company for the provision of on-site services for end customers. As one of the European market leaders in "full service", we offer repairs, cleaning and measurements for private and business customers. Find out more about our company here: Company.

Our services can be commissioned throughout Germany. We are also active in Austria, Switzerland and the Benelux countries. Coordination is carried out from our head office, while our well-equipped service technicians are distributed decentrally in the countries listed. They come directly to your home to ensure a fast and efficient service.

To estimate a repair, we need photos of the damage and a brief description of the problem. You are welcome to use our cost calculator, where you will find all the information and steps required to obtain an accurate estimate.

Payment is usually made in cash during the service technician visit. We also offer payment in advance or on account.

The appointment is coordinated by our planning team. Once you have accepted the quotation, you will be contacted by us to arrange a suitable date.

It is possible to postpone the date proposed by us. Please do this as early as possible. The best way to do this is to use our online portal.
If the online appointment system does not work for you, you can also contact us by telephone on 02638 921-701

As our service technicians carry out several customer visits in one day, we can unfortunately only provide a time window of approx. 3-4 hours. We try to keep this as short as possible.

Our service technician will be happy to contact you by telephone 30 or 60 minutes before his visit.

We ask you to find the proof of purchase of the relevant piece of furniture and to look up the date of your complaint in advance. You can check your data (e.g. addressee, address, telephone number) in advance and adjust it if necessary. The best way to do this is to use our online portal.

Our service technician can carry out the planned work largely on his own. We would ask you to be present on site during the work so that we can answer any questions you may have.

If an old kitchen is still installed, we would ask you to clear the relevant connections in the kitchen (water/gas/electricity) and empty the worktop.

If there is no kitchen installed, we would ask you to remove any large objects lying around (e.g. tools or building materials) from the room.

You can check your details (e.g. addressee, address, telephone number) in advance and adjust them if necessary. The best way to do this is to use our online portal.

Our service technician can carry out the planned work largely on his own. We would ask you to be present on site during the measurement so that we can answer any questions you may have.