We are your service partner
As full service professionals, we take charge of all your necessary tasks – from notification of the customer appointment to scheduling the visits of our permanent service technicians to on-site visits and the provision of an extensive visit report with photographic documentation.
Our specially trained service technicians will go directly to your premises or those of your customers to provide services in the area of upholstered furniture, as well as wood, stone, marble, tiles, and plastic. Whether burn holes, cuts, open seams or excessively soft upholstery: We eliminate all damage to covers, mechanics, and frames professionally and quickly. Every day, our specialists, including upholsterers, carpenters, and decorators, visit approx. 2,000 customers.
We're there for you when you really need us: straightforward, customer-friendly service at lightning speed with highly qualified service technicians and state-of-the-art technology.
Our service for you:
- Multilingual call center for customers across Europe
- Appointment scheduling with customers by POS within 48 hours
- Repair within 5-10 working days
- Current processing status viewable online at all times
- Detailed visit report and before, during and after photos of the processing situation
- Comprehensive Europe-wide network of technicians with over 250 specialists
And: POS provides a 2-year warranty
We are proud of our employees and services. However, if it should happen that something hasn't been repaired correctly, we will correct this flaw as soon as possible and, of course, free of charge and provide a two-year warranty for all our services.
To ensure you can also precisely track the services we render, each customer visit is extensively documented with a detailed report and a suitable number of photos. This can generally all be viewed in the Internet as early as the next day.
Placing an order
We're ready to go as soon as you need us.
To place an order, you have the following contact options:
1. Online order
Send us your order easily and conveniently via the Internet:
By visiting www.pos-sg.com with your individual access code, you have access to all important order data at all times and can transfer it directly to our system. Upon request, we are also happy to install a common IT interface. This way, you can send us orders directly from your inventory management system.
Detailed reports including photos are available to you on the day after the customer visit.
For inquiries about online order placement, you can contact us at:
Telephone: +49 (0) 2638-921 700
2. Order via fax or e-mail
Fast and easy. For this, we only need the following information:
- Visiting address and contact information of the customer
- Description of damage
- Model designation
Fax: +49 (0) 2638-921 600
Upon receiving your order, we immediately contact your customer to schedule an appointment. In the majority of cases, this is done by phone so that your customer can ideally receive an appointment on the same day as your order. But even with a written notification, we will propose a date within 3 working days.
On average, the actual date of the visit is between 5 to 10 days after receiving the order. However, if the piece of furniture is non-functional and your customer depends on its use, we can generally eliminate the damage even within 24 hours.
We naturally take your wishes and those of your customers into consideration when scheduling a visitation date. Short-term date changes can be made up to the evening before (20 h) the visitation date.
Our Service Center is always available Mon-Fri 8:00 to 20:00 h and Sat 8:00 to 13.00 h
Tel: +49 (0) 2638-921 700
Thanks to the use of state-of-the-art tablet applications, we can process your orders even faster and more efficiently. Tablet PCs give the service technicians on site all the information about the order, allowing them to report back directly about the current status. This optimizes scheduling and eliminates waiting times resulting from missing information. We avoid an unnecessary amount of paper, as your customers conveniently sign the report on the tablet of the service technician, allowing you already to receive an initial status report from the residence of the customer upon request. If they wish, your customers receive the report directly from the service technician by e-mail while still in the residence. If they do not wish this, we send a paper report by mail the next day. The end customer reports are also available in many languages, allowing both us and you to offer your customers the best possible service.
Overview of advantages:
- Paperless communication
- Numerous plausibility checks
- Data transfer on the order status in real time
- Signature of the customer collected electronically
- Access to manufacturer and product information via our knowledge database
- Multilingual reports for end customers directly on site