Upholstery and surface finishing

We know all about upholstered furniture. Since 1987, we have been one of the leading specialists Europe-wide for the on-site repair and maintenance of and complaints processing for upholstered pieces, such as upholstered furniture, office chairs, car seats, and property seating. 

Over a quarter of a century of experience in complaints and repair service and already more than 4 million successfully processed customer orders guarantee you professionalism and performance, top-quality craftsmanship, excellently trained employees, and state-of-the-art technical and logistical equipment.

We are also the specialists for all complaints in the areas of wood, stone, marble, tiles, and plastic. Our service spectrum includes the correction of almost any surface damage.

Everything with upholstery:
Upholstered furniture, office chairs, car seats or property seating in cinemas, hotels, and restaurants.

All materials:
Leather, fabric, natural fibers, wood, and plastic.

All surfaces:
Wood, plastic, aluminum, stone countertops, tiles, and marble.

All tasks:
Upholstering, partial covering, sewing, redyeing, mending of holes, cleaning, repairing frames, motors, and joints, etc.

We are your service partner

As full service professionals, we take charge of all your necessary tasks – from notification of the customer appointment to scheduling the visits of our permanent service technicians to on-site visits and the provision of an extensive visit report with photographic documentation.

Our specially trained service technicians will go directly to your premises or those of your customers to provide services in the area of upholstered furniture, as well as wood, stone, marble, tiles, and plastic. Whether burn holes, cuts, open seams or excessively soft upholstery: We eliminate all damage to covers, mechanics, and frames professionally and quickly. Every day, our specialists, including upholsterers, carpenters, and decorators, visit approx. 2,000 customers.

We're there for you when you really need us: straightforward, customer-friendly service at lightning speed with highly qualified service technicians and state-of-the-art technology.

Our service for you:

And: POS provides a 2-year warranty

We are proud of our employees and services. However, if it should happen that something hasn't been repaired correctly, we will correct this flaw as soon as possible and, of course, free of charge and provide a two-year warranty for all our services.

To ensure you can also precisely track the services we render, each customer visit is extensively documented with a detailed report and a suitable number of photos. This can generally all be viewed in the Internet as early as the next day.

Contact with POS

Overview of your advantages

Placing an order

We're ready to go as soon as you need us.
To place an order, you have the following contact options:

1. Online order

Send us your order easily and conveniently via the Internet:
By visiting www.pos-sg.com with your individual access code, you have access to all important order data at all times and can transfer it directly to our system. Upon request, we are also happy to install a common IT interface. This way, you can send us orders directly from your inventory management system.

Detailed reports including photos are available to you on the day after the customer visit.

For inquiries about online order placement, you can contact us at:
E-mail: 
vertrieb@pos-sg.com
Telephone: +49 (0) 2638-921 700

2. Order via fax or e-mail

Fast and easy. For this, we only need the following information:

E-mail: erfassung@pos-sg.com
Fax: +49 (0) 2638-921 600

Order scheduling

Upon receiving your order, we immediately contact your customer to schedule an appointment. In the majority of cases, this is done by phone so that your customer can ideally receive an appointment on the same day as your order. But even with a written notification, we will propose a date within 3 working days.

On average, the actual date of the visit is between 5 to 10 days after receiving the order. However, if the piece of furniture is non-functional and your customer depends on its use, we can generally eliminate the damage even within 24 hours.

We naturally take your wishes and those of your customers into consideration when scheduling a visitation date. Short-term date changes can be made up to the evening before (20 h) the visitation date.

Our Service Center is always available Mon-Fri 8:00 to 20:00 h and Sat 8:00 to 13.00 h
Tel: +49 (0) 2638-921 700

Order processing

Thanks to the use of state-of-the-art tablet applications, we can process your orders even faster and more efficiently. Tablet PCs give the service technicians on site all the information about the order, allowing them to report back directly about the current status. This optimizes scheduling and eliminates waiting times resulting from missing information. We avoid an unnecessary amount of paper, as your customers conveniently sign the report on the tablet of the service technician, allowing you already to receive an initial status report from the residence of the customer upon request. If they wish, your customers receive the report directly from the service technician by e-mail while still in the residence. If they do not wish this, we send a paper report by mail the next day. The end customer reports are also available in many languages, allowing both us and you to offer your customers the best possible service.

Overview of advantages:

Our upholstery service team

Hotline:
+49 2638 921 700
Shop

Business
customers

+++ Corona status info +++
Dear Ladies and Gentleman,We are doing everything in our power to continue providing services in the areas that are hit by the corona crisis for as long as possible, for you and your customers.In General:Regardless of the below described status in the respective countries, we still accept all orders and will process them as soon as the local authorities permit this. Therefore you can continue to contract us at any time!Below the current status in the respective countries:08.05.2020, 14:00: Now we can inform you that we can serve your customers in Germany, the Netherlands, Austria, Switzerland, Belgium, and Luxembourg again in full. For France we will be relaunching our service by next week. Belgium:24.04.2020, 14:00: From April 27, 2020 we plan to resume our upholstery service and our measurement service in Belgium. Austria:15.04.2020, 14:00: Due to the loosening by the legislator in Austria, we plan to resume our upholstery service in Austria from April 16, 2020.Austria:09.04.2020, 14:00: Due to the loosening by the legislator in Austria, we plan to resume the delivery of measuring orders in Tyrol from April 14, 2020.01.04.2020, 13:00: Due to the sustained order intake, our service technician networks continue to have economically viable capacity utilization. As es result,  we can comprehensively maintain all of our services - in those areas where there are no official restrictions on the performance of our services - beyond April 1st, 2020 and until at least the end of the 16th KW.Belgium:19.03.2020, 18:00: Due to government regulations, we are forced to temporarily halt our upholstery and 3D-measurement services. Austria:19.03.2020, 18:00: In Tyrol, we currently do not carry out, neither upholstery, nor 3D measurement orders.  Netherlands:18.03.2020, 20:00: There are currently no restrictions on our business activities in the Netherlands.Belgium:18.03.2020, 20:00: Due to government regulations, we are currently forced to temporarily halt our upholstery service. The 3D measurement service remains active.´Austria:17.03.2020, 14:30: The government has ordered the closure of furniture retail for the current week. We expect the situation to continue even beyond this week. Because of the imposed ban on the services of our upholstery department, we have not been processing any orders since yesterday. As of today, the orders for 3D measurements can still be processed.  Switzerland:17.03.2020, 14:30: From today on and up to 19th of April, the retail in Switzerland will remain closed. We are still allowed to continue providing our services in the upholstery and 3D measurement sectors.Germany:17.03.2020, 14:30: From tomorrow on, after an agreement between federal government and federal states has been met, the furniture retail in Germany will remain closed. However, the provision of services and manual labour remains permitted. Our order backlog can thus be further processed in the upholstery, measurement and insurance sectors.France and South Tyrol:17.03.2020, 14:30: We do not process any orders in those areas. Existing orders have been postponed until April.