Sometimes it all comes down to the millimeter. Thanks to innovative technology in the form of our 3D laser measuring system, we now offer absolutely exact and error-free measurements for the first time. We prepare a complete room measurement on site at your customer's premises. Whether kitchens, countertops, splashbacks, bathrooms, living rooms, or entire floor area measurements: We measure everything with our 3D laser measurement system.
A patented software interface allows the created data records to be exported to different export interfaces, such as DWG, DXF, TRW, GO5, IGS, or PDF, and imported to other CAD applications, e.g. all standard kitchen or bathroom planning programs.
Our specially trained service technicians are also qualified in the kitchen and bathroom sector and will repair your bathroom and kitchen products on site with expert skill and millimeter accuracy.
Over a quarter of a century of experience in the services segment and customer service and already more than 4 million successfully processed customer orders guarantee you professionalism and performance, top-quality craftsmanship, excellently trained employees, and state-of-the-art technical and logistical equipment.
Home service video
We are your service partner
As full service professionals, we take charge of all your necessary tasks – from notification of the customer appointment to scheduling the visits of our permanent service technicians to on-site visits and the provision of an extensive visit report with photographic documentation.
We're there for you when you really need us: straightforward, customer-friendly service at lightning speed with highly qualified service technicians and state-of-the-art technology.
Our service for you:
Multilingual call center for customers across Europe
Appointment scheduling with customers by POS within 48 hours
Measurement within 5-7 working days
Current processing status viewable online at all times
Detailed visit report with checklist, measurement data, and photos of the actual situation
Comprehensive Europe-wide network of technicians with over 150 measurement specialists
Direct connection to your planning system, e.g. CARAT, KPS, Compusoft or planTEK
Data imports possible for other CAD systems
You receive the following views for the measurement:
3D view, 3D top view, and floor view
Room measurement at approx. 90 cm
Room measurement at height of approx. 230 cm
Comparative view of room measurement at 90 cm and 230 cm
Room measurement for each individual wall
View of angle planes
Additional measurements for planned natural stone countertop and/or splashback
And: POS provides a 2-year warranty.
We are proud of our employees and our service. However, if it should happen that something hasn't been executed correctly, we will correct this flaw as soon as possible and, of course, free of charge and provide a two-year warranty for all our services.
Frees your employees' workload - for core and turnover business, e.g. sales or scheduling
A significant reduction in complaint rates - and fewer costs
High quality - thanks to precise data for further processing
We guarantee - the correctness of the acquired data
Europe-wide - 150 measurement technicians
Measurements within 5-7 days - with optional expedited service
Current processing status - viewable online at all times
Detailed visit reports - with checklist, measurement data, and photos of the actual situation
Direct connection to your planning system - e.g. CARAT, KPS, Compusoft or planTEK
Placing an order
We're ready to go as soon as you need us. To place an order, you have the following contact options:
1. Online order
Send us your order easily and conveniently via the Internet: By visiting www.pos-sg.com with your individual access code, you have access to all important order data at all times and can transfer it directly to our system. Upon request, we are also happy to install a common IT interface. This way, you can send us orders directly from your inventory management system.
Detailed reports including photos are available to you on the day after the customer visit.
For inquiries about online order placement, you can contact us at: E-mail: email@example.com Telephone: +49 (0) 2638-921 700
2. Order via fax or e-mail
Fast and easy. For this, we only need the following information:
Visiting address and contact information of the customer
Upon receiving your order, we immediately contact your customer to schedule an appointment. In the majority of cases, this is done by phone so that your customer can ideally receive an appointment on the same day as your order. But even with a written notification, we will propose a date within 3 working days.
On average, the actual date of the visit is between 5 to 7 days after receiving the order.
We naturally take your wishes and those of your customers into consideration when scheduling a visitation date. Short-term date changes can be made up to the evening before (20 h) the visitation date.
Our Service Center is always available Mon-Fri 8:00 to 20:00 h and Sat 8:00 to 13.00 h. Tel.: +49 (0) 2638-921 700
Thanks to the use of state-of-the-art tablet applications, we can process your orders even faster and more efficiently. Tablet PCs give the service technicians on site all the information about the order, allowing them to report back directly about the current status. This optimizes scheduling and eliminates waiting times resulting from missing information.
Dear Ladies and Gentleman,We are doing everything in our power to continue providing services in the areas that are hit by the corona crisis for as long as possible, for you and your customers.In General:Regardless of the below described status in the respective countries, we still accept all orders and will process them as soon as the local authorities permit this. Therefore you can continue to contract us at any time!Below the current status in the respective countries:08.05.2020, 14:00: Now we can inform you that we can serve your customers in Germany, the Netherlands, Austria, Switzerland, Belgium, and Luxembourg again in full. For France we will be relaunching our service by next week. Belgium:24.04.2020, 14:00: From April 27, 2020 we plan to resume our upholstery service and our measurement service in Belgium. Austria:15.04.2020, 14:00: Due to the loosening by the legislator in Austria, we plan to resume our upholstery service in Austria from April 16, 2020.Austria:09.04.2020, 14:00: Due to the loosening by the legislator in Austria, we plan to resume the delivery of measuring orders in Tyrol from April 14, 2020.01.04.2020, 13:00: Due to the sustained order intake, our service technician networks continue to have economically viable capacity utilization. As es result, we can comprehensively maintain all of our services - in those areas where there are no official restrictions on the performance of our services - beyond April 1st, 2020 and until at least the end of the 16th KW.Belgium:19.03.2020, 18:00: Due to government regulations, we are forced to temporarily halt our upholstery and 3D-measurement services. Austria:19.03.2020, 18:00: In Tyrol, we currently do not carry out, neither upholstery, nor 3D measurement orders. Netherlands:18.03.2020, 20:00: There are currently no restrictions on our business activities in the Netherlands.Belgium:18.03.2020, 20:00: Due to government regulations, we are currently forced to temporarily halt our upholstery service. The 3D measurement service remains active.´Austria:17.03.2020, 14:30: The government has ordered the closure of furniture retail for the current week. We expect the situation to continue even beyond this week. Because of the imposed ban on the services of our upholstery department, we have not been processing any orders since yesterday. As of today, the orders for 3D measurements can still be processed. Switzerland:17.03.2020, 14:30: From today on and up to 19th of April, the retail in Switzerland will remain closed. We are still allowed to continue providing our services in the upholstery and 3D measurement sectors.Germany:17.03.2020, 14:30: From tomorrow on, after an agreement between federal government and federal states has been met, the furniture retail in Germany will remain closed. However, the provision of services and manual labour remains permitted. Our order backlog can thus be further processed in the upholstery, measurement and insurance sectors.France and South Tyrol:17.03.2020, 14:30: We do not process any orders in those areas. Existing orders have been postponed until April.