Your specialist for appraisal and repair

From the appraisal to the result: We guarantee you the best service. Profit from our unique connections to industry and trade and put your trust in our competent and neutral assessment that will generate maximum savings for you.

Our goal is to immediately eliminate the insured damage for which a complaint was filed at the residence of the claimant. Depreciations at a justified level are determined or agreed in advance for any remaining minor visible flaws.

All repairs are made professionally – using state-of-the-art tools and materials. Our specialists, who are trained simultaneously as appraisers and craftsmen, can guarantee and vouch for this.

Thanks to our specialization, high repair rates are guaranteed. With experience from an annual total of approx. 370,000 customer service orders from the entire POS Service Group, we offer you comprehensive and constantly up-to-date expertise.

Appraisal

You receive an expertly executed valuation that can stand up in court, including a plausibility check, qualified prior damage determination, and reliable assessment of fair value and current replacement value.

Repair and claims adjustment

During the appraisal visit, our extensively trained employees examine all repair options and immediately implement them wherever possible. The on-site expert is also qualified as a service technician and a claims adjuster. This way, we can guarantee you a customer-friendly and cost-optimized workflow.

Evaluation according to the records

If you do not wish an on-site appointment, then we are also happy to perform the evaluation on the basis of the available photos and documents.

Testing service

Our employees are on the go all over Germany. This allows the fast and affordable creation of photographic documentation and partial examinations of the facts of a case when no appraisal is required.

Easy tool

Automatic fair value determination for minor damages to upholstered furniture with a purchase price up to € 750. The case handler can be conveniently send an inquiry on our homepage – no on-site appointment required.

Additional services

Do you require individual analyses of the results or statistics? Feel free to talk with us about your needs. Furthermore, we also offer training courses and practical presentations for employees from claims departments, adjusters, and agencies. We are happy to be there for you as a service provider.

The satisfaction of our customers is always the focus of our activity! In this regard, we impress with our top quality and, as a medium-sized family business, can adapt ourselves quickly and easily to your needs.

Not a contradiction in claims settlement:

+ increasing customer satisfaction
- decreasing claims expenditure

With POS, the calculation works!

Contact with POS
Hotline:
+49 2638 921 700
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Business
customers

+++ Corona status info +++
Dear Ladies and Gentleman,We are doing everything in our power to continue providing services in the areas that are hit by the corona crisis for as long as possible, for you and your customers.In General:Regardless of the below described status in the respective countries, we still accept all orders and will process them as soon as the local authorities permit this. Therefore you can continue to contract us at any time!Below the current status in the respective countries:08.05.2020, 14:00: Now we can inform you that we can serve your customers in Germany, the Netherlands, Austria, Switzerland, Belgium, and Luxembourg again in full. For France we will be relaunching our service by next week. Belgium:24.04.2020, 14:00: From April 27, 2020 we plan to resume our upholstery service and our measurement service in Belgium. Austria:15.04.2020, 14:00: Due to the loosening by the legislator in Austria, we plan to resume our upholstery service in Austria from April 16, 2020.Austria:09.04.2020, 14:00: Due to the loosening by the legislator in Austria, we plan to resume the delivery of measuring orders in Tyrol from April 14, 2020.01.04.2020, 13:00: Due to the sustained order intake, our service technician networks continue to have economically viable capacity utilization. As es result,  we can comprehensively maintain all of our services - in those areas where there are no official restrictions on the performance of our services - beyond April 1st, 2020 and until at least the end of the 16th KW.Belgium:19.03.2020, 18:00: Due to government regulations, we are forced to temporarily halt our upholstery and 3D-measurement services. Austria:19.03.2020, 18:00: In Tyrol, we currently do not carry out, neither upholstery, nor 3D measurement orders.  Netherlands:18.03.2020, 20:00: There are currently no restrictions on our business activities in the Netherlands.Belgium:18.03.2020, 20:00: Due to government regulations, we are currently forced to temporarily halt our upholstery service. The 3D measurement service remains active.´Austria:17.03.2020, 14:30: The government has ordered the closure of furniture retail for the current week. We expect the situation to continue even beyond this week. Because of the imposed ban on the services of our upholstery department, we have not been processing any orders since yesterday. As of today, the orders for 3D measurements can still be processed.  Switzerland:17.03.2020, 14:30: From today on and up to 19th of April, the retail in Switzerland will remain closed. We are still allowed to continue providing our services in the upholstery and 3D measurement sectors.Germany:17.03.2020, 14:30: From tomorrow on, after an agreement between federal government and federal states has been met, the furniture retail in Germany will remain closed. However, the provision of services and manual labour remains permitted. Our order backlog can thus be further processed in the upholstery, measurement and insurance sectors.France and South Tyrol:17.03.2020, 14:30: We do not process any orders in those areas. Existing orders have been postponed until April.