Insurance services

POS CLAIMS SERVICE – There to help you in the event of a claim.

We are one of the leading specialists for the appraisal, repair, and claims adjustment of liability, furniture, and transport damage claims. We take care of upholstered and wooden furniture, car seats, countertops, sanitary facilities, floor coverings, carpets, tiles, windows, and doors. 

Over a quarter of a century of experience in claims and repair service and already more than 4 million successfully processed customer orders guarantee you professionalism and performance, top-quality craftsmanship, excellently trained employees, and state-of-the-art technical and logistical equipment.

And we are on the go throughout Europe: with straightforward, customer-friendly service at lightning speed with highly qualified appraisers and craftsmen and state-of-the-art technology.  

We appraise and repair damage from burglaries done to windows and doors directly at the claimant's home.

We are specialists for:

We are your service partner

As full service professionals, we take charge of all your necessary tasks – from notification of the customer appointment to scheduling the visits of our permanent service technicians to on-site visits and the provision of an extensive visit report with photographic documentation.

We're there for you when you really need us: straightforward, customer-friendly service at lightning speed with highly qualified service technicians and state-of-the-art technology.

Our services at a glance:

Always have the advantage in the event of a claim

Unique in what we do:

In the event of a claim, our extensively trained specialists provide on-site service as experts, craftsmen, and claims adjusters rolled into one. This allows us to ensure fast response and processing times. With experience from an annual total of approx. 370,000 service cases from the entire POS Service Group, we offer you unrivaled expertise.

Fast and efficient:

We are on the go for you throughout Germany and in neighboring European countries and, thanks to our extensively equipped service vehicles, can in many cases already close the claim with a single visit by performing an appraisal and a repair at the same time. This means delivering an adjustment-ready and thus, for the insurer, a case-closing result.

Competence without exceptions:

For insured loss, our customers profit automatically from our unique connections to industry and trade.
What does that mean in claims practice? Nearly every second claim requires determining the current replacement value or fair value in a reliable way. Simply put your trust in our competent and neutral assessment and generate maximum savings.

Repair examples

Access the Before After Gallery here


Access the Before After Gallery here


Access the Before After Gallery here


Access the Before After Gallery here

Farbabrieb am Autositz
Contact with POS

POS provides a 2-year warranty.

We are proud of our employees and our service. However, if it should happen that something hasn't been repaired correctly, we will correct this flaw as soon as possible and, of course, free of charge and provide a two-year warranty for all our services.
To ensure you can also precisely track the services we render, each customer visit is extensively documented with a detailed report and a suitable number of photos.

Your advantages:

Order executed

We rely on central controlling for order processing. This way, we can guarantee you easy accessibility as well as high transparency. Put you trust in professional processing that is uniform throughout Europe. Our appraiser network comprises approx. 100 permanent company employees based in different regions. We centrally control the claim, i.e. recording, planning to our appraiser, notification of appointment to claimant/insurance holder, preparation of appraisal and shipment to our customer.

We provide first-class service

Upon receiving your order, we immediately contact the claimant/your insurance holder to schedule an appointment. In the majority of cases, this is done by phone so that your customer can ideally receive an appointment on the same day as your order.
But even with a written notification, we will propose a date within 3 working days.
We naturally take your wishes and those of your customers into consideration when scheduling a visitation date. Short-term date changes can be made up to the evening before (20 h) the visitation date.

Our services at a glance:

Our claims service team

To place an order, you have the following contact options:

1. Login (secure area)

Send us your order easily and conveniently via the Internet. With your individual access code, you have access to all important order data at all times and can transfer it directly to your system.

2. Via IT interface

The simplest and most cost-effective, as well as the most secure solution: Setting up a common IT interface (e.g. GDV interface). This way, you can communicate with us directly from your claims system.

3. By e-mail:

4. Order by phone:

Our Service Center is always available Mon-Fri 8:00 to 20:00 h and Sat 8:00 to 13.00 h. 
Tel.: +49 (0) 2638-921-710

5. By fax:

We look forward to your application!

+49 2638 921 700


+++ Corona status info +++
In General: Regardless of the below described status in the respective countries, we still accept all orders and will process them as soon as the local authorities permit this. Therefore you can continue to contract us at any time!Below the current status in the respective countries:08.05.2020, 14:00: Now we can inform you that we can serve your customers in Germany, the Netherlands, Austria, Switzerland, Belgium, and Luxembourg again in full. For France we will be relaunching our service by next week. Belgium:24.04.2020, 14:00: From April 27, 2020 we plan to resume our upholstery service and our measurement service in Belgium. Austria:15.04.2020, 14:00: Due to the loosening by the legislator in Austria, we plan to resume our upholstery service in Austria from April 16, 2020.Austria:09.04.2020, 14:00: Due to the loosening by the legislator in Austria, we plan to resume the delivery of measuring orders in Tyrol from April 14, 2020.01.04.2020, 13:00: Due to the sustained order intake, our service technician networks continue to have economically viable capacity utilization. As es result,  we can comprehensively maintain all of our services - in those areas where there are no official restrictions on the performance of our services - beyond April 1st, 2020 and until at least the end of the 16th KW.Belgium:19.03.2020, 18:00: Due to government regulations, we are forced to temporarily halt our upholstery and 3D-measurement services. Austria:19.03.2020, 18:00: In Tyrol, we currently do not carry out, neither upholstery, nor 3D measurement orders.  Netherlands:18.03.2020, 20:00: There are currently no restrictions on our business activities in the Netherlands.Belgium:18.03.2020, 20:00: Due to government regulations, we are currently forced to temporarily halt our upholstery service. The 3D measurement service remains active.´Austria:17.03.2020, 14:30: The government has ordered the closure of furniture retail for the current week. We expect the situation to continue even beyond this week. Because of the imposed ban on the services of our upholstery department, we have not been processing any orders since yesterday. As of today, the orders for 3D measurements can still be processed.  Switzerland:17.03.2020, 14:30: From today on and up to 19th of April, the retail in Switzerland will remain closed. We are still allowed to continue providing our services in the upholstery and 3D measurement sectors.Germany:17.03.2020, 14:30: From tomorrow on, after an agreement between federal government and federal states has been met, the furniture retail in Germany will remain closed. However, the provision of services and manual labour remains permitted. Our order backlog can thus be further processed in the upholstery, measurement and insurance sectors.France and South Tyrol:17.03.2020, 14:30: We do not process any orders in those areas. Existing orders have been postponed until April.