Training courses & seminars

After more than a quarter of a century in complaints management and based on experiences from already over 4.2 million visits to end customers, we have learned quite a lot. Especially this:  Despite the greatest of efforts, complaints can never be excluded entirely, and they always result in additional administration and personnel costs.

To give your employees the best possible training, we offer one-day seminars and furniture retailer training courses. Apart from expertise, we also provide your employees with knowledge about how to prevent complaints and how to offer customers satisfying consultation.

We offer training courses the entire year throughout Germany, but are also happy to travel directly to your furniture retailer, company, or another location of your choice.

Here you can find our current one-day seminars:

Dates and regions for our seminars 2018

RegionAppointment
Münster15 May 2018
Göttingen13 June 2018
München3 July 2018
Nürnberg5 July 2018
Frankfurt31 July 2018
Saarbrücken2 August 2018
Offenburg4 September 2018
Stuttgart18 September 2018
Dresden9 October 2018

 

Furthermore, we offer special training sessions for issues related to different upholstery techniques and fabric and leather properties. We provide your employees a comprehensive knowledge of in-house and field work with the following key topics:

Furniture retailer training courses for interior consultants / customer consultants

Furniture retailer training courses for delivery personnel / customer service

Seminar - Textile covers for upholstered furniture

Seminar - Leather covers for upholstered furniture

If you are interested, we would be glad to help you book your seminar!

Training courses

Contact with POS
Hotline:
+49 2638 921 700
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+++ Corona status info +++
Dear Ladies and Gentleman,We are doing everything in our power to continue providing services in the areas that are hit by the corona crisis for as long as possible, for you and your customers.In General:Regardless of the below described status in the respective countries, we still accept all orders and will process them as soon as the local authorities permit this. Therefore you can continue to contract us at any time!Below the current status in the respective countries:Austria:09.04.2020, 14:00 Due to the loosening by the legislator in Austria, we plan to resume the delivery of measuring orders in Tyrol from April 14, 2020.01.04.2020, 13:00: Due to the sustained order intake, our service technician networks continue to have economically viable capacity utilization. As es result,  we can comprehensively maintain all of our services - in those areas where there are no official restrictions on the performance of our services - beyond April 1st, 2020 and until at least the end of the 16th KW.Belgium:19.03.2020, 18:00: Due to government regulations, we are forced to temporarily halt our upholstery and 3D-measurement services. Austria:19.03.2020, 18:00: In Tyrol, we currently do not carry out, neither upholstery, nor 3D measurement orders.  Netherlands:18.03.2020, 20:00: There are currently no restrictions on our business activities in the Netherlands.Belgium:18.03.2020, 20:00: Due to government regulations, we are currently forced to temporarily halt our upholstery service. The 3D measurement service remains active.´Austria:17.03.2020, 14:30: The government has ordered the closure of furniture retail for the current week. We expect the situation to continue even beyond this week. Because of the imposed ban on the services of our upholstery department, we have not been processing any orders since yesterday. As of today, the orders for 3D measurements can still be processed.  Switzerland:17.03.2020, 14:30: From today on and up to 19th of April, the retail in Switzerland will remain closed. We are still allowed to continue providing our services in the upholstery and 3D measurement sectors.Germany:17.03.2020, 14:30: From tomorrow on, after an agreement between federal government and federal states has been met, the furniture retail in Germany will remain closed. However, the provision of services and manual labour remains permitted. Our order backlog can thus be further processed in the upholstery, measurement and insurance sectors.France and South Tyrol:17.03.2020, 14:30: We do not process any orders in those areas. Existing orders have been postponed until April.