The satisfaction of your customers is what drives us

Customer satisfaction is an important factor in customer retention. Only satisfied consumers come back. The services of POS Service Group are always also aimed at restoring and improving customer service. Regardless of whether the loss adjustment is inside or outside the warranty, taking exact measurements, or the fast elimination of insured and liability damage, the specialists at POS are always there on site quickly and reliably for the end customer.

You can profit from numerous additional services related to customer service and customer satisfaction that give you even more convenience. For example, we train your customer consultants and customer service team or hold seminars for your employees in materials science.

We offer you a wealth of statistics tools for complaint, claims, and cause analyses. Extensive product information and advisory material and always the right care or cleaning product for every material are also included among our additional services.

We're ready to act for you so that you can concentrate completely on your core business.

Service from POS.

Our special services range from merchandise control and warehouse processing to disassembly service and training courses for your employees all the way to special statistics for your quality management and even the use of our specially developed Stains Portal. And of course tried-and-tested POS service continues to be available after the expiry of the warranty for the private customer.

Better performance is impossible.

Our special product services range from care products and advisory material for fabric and leather to the Upholstery Atlas developed in cooperation with the BVDM and the VDM all the way to internally developed transport covers and air cushions.

We would be happy if you find something in the following pages. If you have any questions about our additional services or prices or would like further information, don't hesitate to contact us!

You can receive more information at: or by calling +49 2638 921680.

Contact with POS
+49 2638 921 700


+++ Corona status info +++
In General: Regardless of the below described status in the respective countries, we still accept all orders and will process them as soon as the local authorities permit this. Therefore you can continue to contract us at any time!Below the current status in the respective countries:08.05.2020, 14:00: Now we can inform you that we can serve your customers in Germany, the Netherlands, Austria, Switzerland, Belgium, and Luxembourg again in full. For France we will be relaunching our service by next week. Belgium:24.04.2020, 14:00: From April 27, 2020 we plan to resume our upholstery service and our measurement service in Belgium. Austria:15.04.2020, 14:00: Due to the loosening by the legislator in Austria, we plan to resume our upholstery service in Austria from April 16, 2020.Austria:09.04.2020, 14:00: Due to the loosening by the legislator in Austria, we plan to resume the delivery of measuring orders in Tyrol from April 14, 2020.01.04.2020, 13:00: Due to the sustained order intake, our service technician networks continue to have economically viable capacity utilization. As es result,  we can comprehensively maintain all of our services - in those areas where there are no official restrictions on the performance of our services - beyond April 1st, 2020 and until at least the end of the 16th KW.Belgium:19.03.2020, 18:00: Due to government regulations, we are forced to temporarily halt our upholstery and 3D-measurement services. Austria:19.03.2020, 18:00: In Tyrol, we currently do not carry out, neither upholstery, nor 3D measurement orders.  Netherlands:18.03.2020, 20:00: There are currently no restrictions on our business activities in the Netherlands.Belgium:18.03.2020, 20:00: Due to government regulations, we are currently forced to temporarily halt our upholstery service. The 3D measurement service remains active.´Austria:17.03.2020, 14:30: The government has ordered the closure of furniture retail for the current week. We expect the situation to continue even beyond this week. Because of the imposed ban on the services of our upholstery department, we have not been processing any orders since yesterday. As of today, the orders for 3D measurements can still be processed.  Switzerland:17.03.2020, 14:30: From today on and up to 19th of April, the retail in Switzerland will remain closed. We are still allowed to continue providing our services in the upholstery and 3D measurement sectors.Germany:17.03.2020, 14:30: From tomorrow on, after an agreement between federal government and federal states has been met, the furniture retail in Germany will remain closed. However, the provision of services and manual labour remains permitted. Our order backlog can thus be further processed in the upholstery, measurement and insurance sectors.France and South Tyrol:17.03.2020, 14:30: We do not process any orders in those areas. Existing orders have been postponed until April.