The satisfaction of your customers is what drives us

Customer satisfaction is an important factor in customer retention. Only satisfied consumers come back. The services of POS Service Group are always also aimed at restoring and improving customer service. Regardless of whether the loss adjustment is inside or outside the warranty, taking exact measurements, or the fast elimination of insured and liability damage, the specialists at POS are always there on site quickly and reliably for the end customer.

You can profit from numerous additional services related to customer service and customer satisfaction that give you even more convenience. For example, we train your customer consultants and customer service team or hold seminars for your employees in materials science.

We offer you a wealth of statistics tools for complaint, claims, and cause analyses. Extensive product information and advisory material and always the right care or cleaning product for every material are also included among our additional services.

We're ready to act for you so that you can concentrate completely on your core business.

Service from POS.

Our special services range from merchandise control and warehouse processing to disassembly service and training courses for your employees all the way to special statistics for your quality management and even the use of our specially developed Stains Portal. And of course tried-and-tested POS service continues to be available after the expiry of the warranty for the private customer.

Better performance is impossible.

Our special product services range from care products and advisory material for fabric and leather to the Upholstery Atlas developed in cooperation with the BVDM and the VDM all the way to internally developed transport covers and air cushions.

We would be happy if you find something in the following pages. If you have any questions about our additional services or prices or would like further information, don't hesitate to contact us!

You can receive more information at: or by calling +49 2638 921680.

Contact with POS
+49 2638 921 700